cbajei Responsible Gaming — Play Safe, Stay in Control

cbajei takes its obligation to prevent underage gambling seriously. During account registration, all players are required to confirm that they are at least 18 years of age. This confirmation is followed by a Know Your Customer (KYC) verification process in which identity documents — such as a Bangladesh National Identity Card (NID) or passport — are reviewed to confirm date of birth before full account access is granted.

If cbajei has reasonable grounds to believe that a registered player may be under the age of 18, the account will be suspended immediately pending a full age verification review. During this period, deposits, withdrawals, and gameplay will be unavailable. If it is confirmed that the account holder is under 18, the account will be permanently closed, any winnings will be forfeited, and the original deposit amount will be returned to the payment source where possible.

Protecting Minors in Your Household

If you share a device with younger family members, cbajei strongly recommends taking the following precautions to prevent underage access to gambling websites:

• Always log out of your cbajei account when you are not actively using it, and never save your login credentials in a shared browser
• Enable parental control software on shared devices — solutions such as Net Nanny, Kaspersky Safe Kids, or built-in device parental controls are available for most Android and Windows devices
• Keep your cbajei account username and password strictly private and do not share them with any family member
• Talk to young people in your household about the risks of gambling and why it is exclusively an adult activity

For most people, gambling on cbajei is a form of entertainment — a fun way to enjoy cricket betting, live casino games, or slots alongside other leisure activities. However, for a small number of people, gambling can develop into a problem that affects finances, relationships, work, and mental wellbeing. Recognising the warning signs early makes it much easier to take action and regain control.

cbajei provides a full suite of responsible gaming tools directly within your account dashboard. All tools are free to use, take effect promptly, and require no justification to activate. You are always in control of how you use them. The tools described in this section are available to every registered cbajei player in Bangladesh.

To access your responsible gaming settings, log in to your cbajei account and navigate to the Account Settings → Responsible Gaming section of your dashboard. Alternatively, you can contact the cbajei support team via live chat (available 24 hours daily, Bangladesh Standard Time UTC+6) and a member of the team will apply any limit or tool on your behalf immediately.

Available Tools at a Glance

The table below summarises each responsible gaming tool, what it does, and how quickly it takes effect.

One of the most effective ways to keep gambling affordable and enjoyable is to set a clear limit on how much money you deposit into your cbajei account. Deposit limits give you a hard financial boundary — once the limit is reached within the chosen period, no further deposits can be made until the period resets, regardless of how you request them.

How Deposit Limits Work

You can set a daily, weekly, or monthly deposit limit in Bangladeshi Taka (৳ BDT) through your cbajei account dashboard. For example, you might set a weekly limit of ৳5,000 to ensure your gambling spend stays comfortably within your entertainment budget. Once ৳5,000 has been deposited in that rolling seven-day window, further deposits via bKash, Nagad, Rocket, Upay, or any other supported payment method will be declined until the limit period resets.

• Reducing your limit: Takes effect immediately. As soon as you confirm a lower limit, it becomes your active ceiling for the current period.
• Increasing your limit: Subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This gives you time to reflect on whether an increase is genuinely right for you.
• Multiple limits: You can set all three — daily, weekly, and monthly — simultaneously. The most restrictive applicable limit will always apply at any given time.
• Removing a limit: Treated the same as an increase — a 24-hour cooling-off period applies before the limit is removed.

Wager and Loss Limits

In addition to deposit controls, cbajei offers wager limits (a cap on the total stake amount per bet or per session) and loss limits (a cap on net losses per day, week, or month). These tools provide an additional layer of financial control beyond the initial deposit stage, helping you manage how your deposited balance is used during gameplay across all cbajei games including cricket betting, slots, and live casino tables.

Sometimes the right thing to do is simply step away for a while. The cbajei time-out feature lets you pause your account for a defined short period without permanently closing it. A time-out is ideal if you feel you have been gambling more than usual, are going through a stressful period, or simply want a planned break to reset your perspective.

What Happens During a Time-Out

• You cannot log in to your cbajei account for the duration of the time-out
• No deposits can be made via bKash, Nagad, Rocket, Upay, or any other payment method
• No bets or wagers can be placed on any cbajei product including cricket, slots, or live casino
• All marketing emails and promotional SMS messages are suspended for the duration of the time-out
• Any pending withdrawals that were in progress before the time-out was applied will continue to be processed normally
• Your account data, balance, and history are preserved and will be accessible when the time-out expires

Time-Out vs. Self-Exclusion

A time-out is a short-term break of up to 30 days, after which your account automatically becomes accessible again. Self-exclusion (described in Section 6) is a longer-term commitment of at least 6 months, intended for players who believe their gambling has become a problem that requires more sustained intervention. If you are unsure which option is right for you, the cbajei support team can discuss the options with you without pressure or judgment.

Self-exclusion is the most robust player-protection tool available on the cbajei platform. It is designed for players who recognise that gambling has become a problem and who want to take a definitive step to prevent access to the platform for an extended period. cbajei takes self-exclusion requests extremely seriously and implements them without delay.

How to Apply for Self-Exclusion

After the Exclusion Period Ends

For exclusion periods of 6 months, 1 year, or 3 years, account reinstatement is not automatic. You must actively contact the cbajei support team and confirm your intention to reactivate, and a minimum cooling-off reflection period will apply before access is restored. For permanent exclusions, no reinstatement is available under any circumstances.

If you feel that gambling is becoming a problem for you or for someone close to you, reaching out for help is the most important step you can take. You do not need to be in crisis to seek support — speaking to someone early, when concerns are first emerging, is always the most effective approach.

If Gambling Is Affecting Your Life

cbajei encourages any player who believes their gambling is becoming harmful to take immediate action. The following steps are recommended:

1. Activate a time-out or self-exclusion on your cbajei account immediately via live chat or your dashboard settings — this removes access to the platform so you can focus on recovery without temptation
2. Speak to someone you trust — a family member, close friend, or trusted colleague. Sharing the problem reduces the sense of isolation that often accompanies problem gambling
3. Seek professional guidance — in Bangladesh, mental health professionals and counsellors are available who have experience in behavioural addiction and problem gambling. Contact a local healthcare provider or hospital for a referral
4. Review your finances — if gambling has created financial difficulties, speaking to a financial counsellor or your bank can help you understand your options and create a plan to manage debt
5. Use blocking software — gambling-blocking tools such as Gamban are available for Android devices commonly used in Bangladesh and can prevent access to all online gambling sites across your device

Supporting Someone Else

If you are concerned about a friend or family member's gambling behaviour, the most helpful approach is to raise the issue calmly and without judgment. Express your concern in terms of how their gambling is affecting them and those around them, rather than as an accusation. Encourage them to speak to a professional and, if appropriate, to contact the cbajei support team to request account restrictions. Remember that recovery is a process — your continued support makes a meaningful difference.

For the vast majority of cbajei players, gambling remains a perfectly enjoyable leisure activity when approached with the right mindset and habits. The following tips are practical ways to keep your cbajei experience positive, affordable, and well within your control.

cbajei is committed to being a safe and reliable platform for adult players across Bangladesh. We review our responsible gaming policies regularly and welcome feedback from our community on how we can better support player wellbeing. If you have suggestions or concerns, please contact our support team at any time.

This Responsible Gaming policy was last reviewed on 1 January 2026. cbajei reserves the right to update these policies at any time in line with evolving best practices and applicable standards.